FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Alternatively you can give us a call Monday - Friday on 0191 3773737
Shipping
What countries do you ship to?
What countries do you ship to?
We currently only ship to the UK.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 2-3 working days. Next day shipping is available on all domestic orders (for an additional charge).
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
Please follow the below link to arrange the return.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
After the return is processed it will take 2-3 working days to show back onto your payment method.